Review and update contacts
As part of our ongoing effort to ensure smooth communication and support, we ask that you review the contacts we currently have on file for your organization. This will help ensure that the right individuals have access to our Service Center and receive software updates.
What you need to know
Access to Service Center: by default, for existing contacts the Service Center access to create service tickets is enabled.
Receive software updates: for each contact, you can enable the option to receive software update notifications. The product release notes will be send via email. This ensures they stay informed about the latest new features and bug fixes.
Restricting access to Service Center: if you do not want a contact to have access, you will need to edit the contact and disable their Service Center access.
Removing a contact: if you wish to remove a contact completely, you must disable their profile.
Adding missing contacts: if someone who should have access is not listed, please add them as a new contact and enable Service Center access and/or software update notifications if needed.
Next steps
Log in at Data Center.
If your company don’t has access to Data Center, please contact your Hybrid Software sales representative.
Navigate to the “My Settings” tab.
Review the list of existing company contacts:
Disable Service Center access for anyone who should not submit service tickets.
Enable software update notifications for relevant contacts.
Disable any outdated or incorrect contacts.
Add any missing contacts who should have access to the Service Center or receive software update notifications.
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