Introduction to Service Center
The Hybrid Software Service Center platform is your starting point for getting service from our local teams. Whether you need help with a product, have a service request, or want to check the status of a request, the Service Center brings it all together in one convenient place.
What is Service Center and how to use it
The Service Center is a platform that gives you access to all available Service Portals within our organization. Each portal is linked to a specific product, and allows you to:
Search the product knowledge base for quick answer.
Browse request forms.
Submit new service requests.
View and track your existing requests.
To use it:
Visit the Service Center homepage at https://hybridsoftwaregroup.atlassian.net/servicedesk.
Choose the product portal that matches your need.
Select a request type (like “Report an incident” or “Request an improvement”).
Fill out the form and submit it.
You will receive updates by email and can also log in to respons and track progress.
You can return to the Service Center at any time to check the status of your requests or submit new ones.
Who can use it
The Service Center is available to:
Registered customers and partners with a Hybrid Software Service account.
Internal Hybrid Software employees, depending on the portal configuration.
Each portal may serve a specific audience, so access depends on how it has been set up.
Getting access
Your Hybrid Software Data Center administrator should add you as a company contact and give you access to Service Center. Once you are logged in, you will see only the portals you are authorized to use.
If your company don’t has access to Data Center, please contact your Hybrid Software sales representative.