Consult knowledge bases
Our goal is to help you get the answers you need as quickly as possible. That’s why we have created dedicated knowledge bases full of helpful articles and guides. Each product knowledge base is directly linked to the required service portal, but can also be accessed independently via the Service Center homepage search bar.
Searching for articles
You can search directly within the Service Center homepage search bar or go straight to a product’s knowledge base if you prefer to browse or explore:
Use keywords like product names, error messages, or topics (e.g., “reset password” or “API access”).
Browse by categories or tags if you are not sure what to search.
In our Service Portals, when you begin to type in the request form, you will automatically see suggested articles based on what you are entering. This gives you instant access to relevant content that may solve your issue before you even submit a ticket.
When to use the knowledge base vs. submit a request
Knowing when to consult the knowledge base vs. when to contact support can save you time.
Use the knowledge base when… | Submit a request when… |
|---|---|
You have a common question (e.g., licensing, trapping, …). | You have a specific issue or a blocked workflow. |
You are troubleshooting an error you have seen before. | You are reporting a bug or a new issue. |
You want to follow a how-to guide. | You need assistance from a service team member. |
You are looking for self-service setup instructions. | You need help that’s not documented anywhere. |
Many customers are able to resolve their issues quickly by using the knowledge base. However, if you are unsure or the article doesn't help, you are always welcome to submit a service request - we are here to assist.