Submit a request
When you need help, our product service portals makes it easy to get in touch with the right service team. Access the portal, choose the right type of request, and fill out the form so we can assist you as quickly as possible.
Accessing the product portal
You can access the product service portal by visiting our Service Center homepage at:
🫱 https://hybridsoftwaregroup.atlassian.net/servicedesk
Once you are there:
Log in with your email and password if required.
Choose the relevant portal for your product request.
Browse the available request types.
Depending on your access level, you may see one or more portals or request forms.
Types of requests and when to use them
Each service portal offers multiple request types, tailored to different needs. Choosing the correct type ensures your request is routed to the right local service team.
Examples of available request types:
Request type | When to use it |
|---|---|
Report an incident | Choose this if you experience an event or occurrence with the product. |
Request an improvement | You want to raise an adjustment or new implementation in your custom solution? Select this and the region project manager will be happy to follow-up. |
Installation & maintenance assistance | Need help setting up or maintaining a product? Choose this for installation support, configuration assistance, or ongoing maintenance tasks. |
Licensing questions | Choose this if you have questions about licensing. |
Product beta questions | You testing a beta product and experience an event or occurrence? Select this and development will be happy to answer your questions. |
Other questions | Don't see what you are looking for? Select this option and we will help you out. |
Each form includes a short description to help you pick the right one. If you don’t see what you are looking for, choose "Other questions", and our service team will direct it if needed.
Filling out request forms
Once you have selected a request type:
Fill in all required fields (marked with an asterisk *).
Provide a clear, concise summary of your request.
Add as much detail as possible in the description field (steps taken, error messages, affected systems, etc.).
Attach relevant screenshots or files to help us understand the request.
The more context you provide, the faster we can help!
In each request form a short description of each request field is available.
After submission:
You will receive a confirmation email with the service ticket number.
You can track the status of your request by logging in to the Service Center at any time.
Related articles
Notifications and communication